Stay Informed
During an emergency in Auckland, staying informed is essential
Use trusted sources like Civil Defence, MetService, Auckland Emergency Management, and emergency services to get updates. Listen to local radio (like RNZ or Newstalk ZB), check TV bulletins, and follow official social media channels. Keep a battery-powered radio, charged mobile phone, and spare batteries in your emergency kit. Sign up for text or email alerts from Auckland Transport and Vector. In fast-changing situations like floods or earthquakes, timely updates can save lives. Always follow official advice, and help spread verified information to your whānau, neighbours, and community.
Civil Defence (National Emergency Management Agency – NEMA)
Civil Defence coordinates national emergency preparedness and response in New Zealand. In Auckland, Auckland Emergency Management (AEM) leads local efforts. During emergencies, updates are shared via TV, radio, social media, and www.aem.org.nz. You can’t call Civil Defence directly for emergencies – use 111 instead. However, for preparedness resources and regional alerts, visit the “Get Ready” section at getready.govt.nz. Here you'll find checklists, evacuation maps, and hazard information. Follow @AucklandCDEM on Facebook or X for real-time alerts.
New Zealand Police
New Zealand Police respond to emergencies involving safety, crime, or public order. In a life-threatening or urgent situation, call 111. For non-urgent matters, call 105 or visit www.police.govt.nz. In an emergency, the police help with evacuations, roadblocks, and search and rescue. Visit their “Emergencies and Disasters” page under “Advice & Services” to learn how police respond during major events. During disasters, police work closely with other agencies to maintain safety and order. You can also report non-emergency incidents online or check updates through their official Facebook page.
Auckland Transport (AT)
Auckland Transport manages public transport, roads, and traffic networks. During natural disasters, AT provides alerts on road closures, detours, and disruptions to bus, train, and ferry services. Visit www.at.govt.nz and go to the “Travel Alerts” section for up-to-date information. You can also follow @AklTransport on X or sign up for MyAT alerts. For urgent road hazards or flooding, phone 09 355 3553. During earthquakes, floods, or volcanic eruptions, AT coordinates traffic management to help emergency services and ensure public safety.
Hato Hone St John (Ambulance Services)
St John provides emergency medical care across New Zealand. If someone is injured or very unwell, dial 111 and ask for “ambulance”. Their team also supports major disaster responses, including mass casualty events. Visit www.stjohn.org.nz and click “Emergency Preparedness” under “About Us” to learn first aid, CPR, and how to prepare for emergencies. You can also sign up for first aid training. In non-emergencies, call 0800 ST JOHN (0800 785 646). Their first responders often work alongside Civil Defence and Fire and Emergency NZ during disasters.
Fire and Emergency New Zealand (FENZ)
Fire and Emergency NZ responds to fires, floods, chemical spills, and natural disasters. For any fire or life-threatening hazard, call 111 immediately. Visit www.fireandemergency.nz and click on “Fire safety & evacuation” or “Disasters and emergencies” for bushfire alerts, fire bans, and evacuation planning. The “Check it’s alright” tool helps you see if it’s safe to light a fire in your area. FENZ also works closely with communities and councils to promote preparedness and resilience.
Vector Energy
Vector manages Auckland’s electricity and gas infrastructure. During power outages or line damage, they respond quickly to restore service. For power emergencies like downed lines or outages, call 0508 VECTOR (0508 832 867). To report outages or see updates, visit www.vector.co.nz/outages. They also provide tips for staying safe without power, including using torches, storing backup batteries, and not using BBQs indoors. Follow @Vectorltd on X for real-time outage updates. During severe weather, Vector is in close contact with Civil Defence to prioritise emergency repairs.
Stay connected
In Mt Roskill, staying connected through local Facebook groups can be invaluable during emergencies. Here are some active community pages where residents share updates, resources, and support:
Mount Roskill Community (Puketāpapa)
This group serves as a hub for current and former residents of Mount Roskill, fostering discussions on local events, concerns, and community initiatives. It's a valuable platform for real-time information sharing during emergencies.
Mount Roskill Community
A public group with over 13,000 members, this page is active with posts about community news, events, and alerts. During emergencies, members often share timely updates and support information.Facebook
Mt Roskill Community
This page focuses on local happenings, including news, events, and community announcements. It's a useful resource for staying informed about what's going on in the area. Engaging with these groups can help you receive and share crucial information quickly during emergencies. Remember to verify any critical updates with official sources like Auckland Emergency Management and MetService.Facebook
Acts of Roskill Kindness (ARK) Collective Facebook page
The official Facebook page for the Acts of Roskill Kindness (ARK) Collective is ARK Puketāpapa. This page serves as a central hub for community updates, emergency responses, and volunteer coordination in the Mt Roskill area. During events like floods or other emergencies, ARK Puketāpapa shares real-time information about evacuation centres, resource needs, and ways to assist. For instance, they have previously posted about setting up evacuation centres and providing support to affected families.